Shipping


Shipping nationwide (Germany)

We are shipping to addresses in Germany daily. Orders may be subject to additional delays once shipped due to the global pandemic. We use DHL services to be able to track the orders’ delivery. The price in Germany is 5.99 €.

Please note: If ‘leave in a safe place or with a neighbour’ is selected for delivery we can accept no responsibility for missing or lost items. 

Please note: Parcels that are refused delivery or returned to us because they have not been collected from a depot/parcel shop within 5 working days will incur a surcharge of 10.00 € to cover our return costs.

Standard DHL deliveries typically arrive within 2-3 days.

Pick up from Berlin

Even though we don’t have a physical store, you still can pick up your order in person. If you choose this shipping method, we will get in touch and agree on the location. This is possible only if the customer is located in Berlin, or willing to come to Berlin. Pickup from Berlin is free of charge.

The European Union and non-EU

We are shipping to Europe daily. Orders may be subject to additional delays once shipped due to the global pandemic.

Standard DHL deliveries typically arrive within 1 week.

International

We do our best to accommodate all needs and ship to most requested locations. Please note that all items shipped to international addresses are subject to additional charges, depending on destination and local duties and taxes. Please, get in touch with us for more information on rates and restrictions.

The customer is responsible for all taxes and duties imposed by their country of residence for importing goods. These charges are out of our control and vary from country to country depending on the products ordered and the rates of duty and charges imposed by the country in which you live. Please check with your country’s customs office to determine their procedures and any potential charges.

Ommik is not responsible for any packages held by international customs agencies and it is not the responsibility of Ommik to make the customer aware of these agencies and their actions. Your package may arrive at your local post office or delivery centre and be held until pick up and payment is taken care of. If you neglect to pick up your package and it is returned to us, we will not refund the charge for the original shipping.

Standard DHL deliveries typically arrive within 2-4 weeks.

Price

For the USA, Canada, Australia and all countries outside of Europe your shipping rates will be calculated at checkout based on the weight and volume of your order.

Delivery Schedule

All orders usually ship within 3 to 5 business days. For international orders the shipping times vary based on the destination.

Missing Parcels

Missing parcels, delivery disputes or problems with delivery need to be brought to our attention within 7 days of the shipping date, after this date we can accept no responsibility for missing or lost items. 

Return Policy

Please, read thoroughly the Return Policy and if you have any additional questions, get in touch.